The screenshot you posted is for a company called Refund Advantage. That is not TurboTax. You can use the following Help Article to see if your email is attached to a TurboTax Online account: How can I view all my TurboTax accounts? - Intuit
If you need additional help with this matter, we can better assist you over the phone. To speak with a TurboTax Expert (who may be able to connect you with a manager), refer to the instructions here: How do I contact TurboTax?
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