Get your taxes done using TurboTax

That is unusual.  Please try these steps.

• It sounds like you have a copy of your 1040 tax return available.  If not, follow these steps.
  1. On the menu bar on the left that shows.
     1. My Info
     2. Federal
     3. State
     4. Review
     5. File
  2. Select Tax Tools
  3. On the drop-down select Tools
  4. On the popup menu
  5. Select View Tax Summary
  6. On the left sidebar
  7. Select Preview my 1040.
• Check Line 25 - Withholdings. (This will be an indication if anything transferred to your tax return)
• Now go back to the W-2 Input screen.
  • On sidebar 
  • Federal 
  • Wages & Income 
  • Select Wages and Salaries, or Revisit
  • Select add a W-2 for the appropriate person if married.
  • Post the tax ID number for the employer
  • If you want to import the W-2, enter the value from box 1 of the W-2
  • Follow instructions for the import.
  • If not, select [Change how I enter my form]
  • [Type it Myself]
• You should see both of your W-2s listed.
• Go into each of them and confirm that they are posted correctly.  Especially Box 1.
• If they seem to be correct, I suggest you delete and re-enter each of them manually.
• You can delete the W-2 by selecting the Trashcan on the right.

If this doesn't resolve the problem, please contact us again with any additional details.