....sometimes the PDF is formatted in such a way that the software doesn't recognize it. The layout various employers use for W-2 forms varies so wildly, that maybe yours was just too strange for the software's AI to figure out.
(opinion) I think Manual was definitely the way to go..... Eventually they'll get the AI working flawlessly, but it's not there yet.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
