@eater_pda
The only way to get a more direct number would be if someone from support gave you a direct number. The people on this board don't know any secret numbers other than the general number. Hopefully this supervisor got delayed on another call and will get to you shortly. You may also want to see if they can work with a "token number" rather than PC screen sharing. There is a way to upload an anonymized version of your file to customer support, this gives you a token number that you can give to the support person so they know which file is yours.
