Last Friday I got a call from a supervisor named Fernando, "from an escalated tier," who said he had read this thread. He told me he was going to personally take charge of the investigation and promised he would call me today, Feb 21, before 2:30 pm Eastern. He understood that I would not be available after that time, and he swore that he would be reliable, unlike the other supervisors, Lisa, Roxanna, and Antionette.
In preparation for this call, I took a costly taxi to borrow a friend's Windows computer, so that I could use TurboTax's special screenshare software, which doesn't run on my own computer.
No surprise, 2:30 came and went and I haven't heard from him.
Is there any trick to navigating the phone menus when I call, any way to reach a human, if I haven't paid for extra support? I keep trying, and the menu keeps asking me what my issue and Support ID is, and then when I give those, just offers to text me a useless link to "information that may help," and then disconnects the call.
