TurboTax Free Edition (and TurboTax Live Basic) are intended for taxpayers with very simple returns that can fit on the new 1040 form without any schedules. Not all taxpayers qualify. Please review the following Help Article for situations that may require you to upgrade to a paid TurboTax product: Why do I have to upgrade from Free Edition? - Intuit
Prior to printing or e-filing your return, you can always review your fees to find out why you're being charged. Then, follow the directions in this Help Article to remove any unwanted charge: Why am I being charged for TurboTax Free Edition?
If you believe you're owed a refund, you're welcome to see if you qualify here: How do I request a refund for my TurboTax product?
Additional Resource: How do I review my fees in TurboTax Online?
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