@eater_pda wrote:
Thanks, all. I did not have any fees taken out of my refund -- I used the Free tier of service,
The IRS traced my refund -- it was deposited in a personal Chase checking account of an individual in Chicago.
For my state return, I owed money, and New York State tried to direct debit the money from that same account number (which TurboTax gave them) but they were blocked. I had to mail them a check, and pay a late fee because the direct debit failure delayed my payment.
TurboTax sent the wrong info to the IRS, but they insist only the IRS can help me -- and the IRS insists only TurboTax can help me. I've spoken to numerous supervisors in both places, over a few months.When I try to seek help from TurboTax web chat, it just directs me here, because I don't want to pay them for support.
Total dead end.
OK, that should of course be impossible. The IRS is correct, they will take the position that they deposited your refund where you told them. It's Turbotax you need to work with, to show somehow that an incorrect account number was put into your file by the "system" and not by you. That may be hard to prove.
I can flag this for review, but if you have already been taking to customer support, you may be better going back to them.
