Thanks, all. I did not have any fees taken out of my refund -- I used the Free tier of service,
The IRS traced my refund -- it was deposited in a personal Chase checking account of an individual in Chicago.
For my state return, I owed money, and New York State tried to direct debit the money from that same account number (which TurboTax gave them) but they were blocked. I had to mail them a check, and pay a late fee because the direct debit failure delayed my payment.
TurboTax sent the wrong info to the IRS, but they insist only the IRS can help me -- and the IRS insists only TurboTax can help me. I've spoken to numerous supervisors in both places, over a few months.When I try to seek help from TurboTax web chat, it just directs me here, because I don't want to pay them for support.
Total dead end.
