I have the same issues listed in this post and a similar complaint about TurboTax. I've come to learn over the years that the so-called "Employee TurboTax Specialists" basically specialize in not answering questions directly, usually referencing to the same unhelpful article time and time again, as has happened again here. I had a live chat conversation two days ago with someone from eTrade who said that successful importing should begin by 2/15, so hopefully we'll see such success in the next 24 hours. I'm not sure whether the issue is with eTrade or TurboTax, but sad that TurboTax doesn't provide helpful information.
