I received an email stating I had to contact them within 48 hours of receiving the email.
I have called multiple times, out of all the people I spoke to no one had no idea how the company works.
It’s been 72 hours my taxes haven’t been sent to the irs because it’s stuck in pending and when I check the status on their website it says “we have received received your refund but it has not been filed” meaning the company has my file but hasn’t sent it to the irs. I have contacted the irs and they don’t see no record at all.
My account still says pending. Any idea what else I can do? No one at TurboTax has any idea what they’re doing and I have asked for a supervisor to which they never transfer me. They speak to “colleagues” and never provide any valuable information.
Should I just file somewhere else?
