Someone else had that issue...another state I seem to recall.
Their final solution was to uninstall TTX and then re-install and update it .
IF you choose to go that route, make sure you save your tax file, and make an extra copy of it in a different directory, just in case something drastic happens. Uninstalling TTX shouldn't cause a problem with the actual file though. When reinstalling, you have to start with a dummy-file so that you can get the NY software downloaded before you open yoru old tax file. Be patient with the re-install....it takes A LOT LONGER than it used to.
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Think about buying and using download software set instead in the future. Should a reinstall be required for that, you can re-download the installation file, and that installation file is continually updated to be current...or almost current..fixing bugs and hang-ups that may have existed in the original installation file.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
