Generally TurboTax does not issue refunds for the only product.
TurboTax Online can be used at no cost up until the point that you submit payment. Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected.
Submitting payment reflects your satisfaction with TurboTax Online preparation of your taxes, and is non-refundable. After reading this, if you still believe you qualify for a refund, you can use this form or contact support.
For refund info see How do I request a refund for my TurboTax product?
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