Another Community thread describes how to submit a bug. Hopefully this applies to your Massachusetts State return:
How to generate sanitized diagnostic file for upload to TT:
https://ttlc.intuit.com/community/taxes/discussion/re-how-do-i-submit-a-turbotax-bug-to-intuit/01/24...
How to contact support:
https://ttlc.intuit.com/community/taxes/discussion/re-how-do-i-submit-a-turbotax-bug-to-intuit/01/11...
If you are unable to reach a live person at TT, you can post the "token number" and a description of the defect to the thread linked above.
