Not sure what you mean by "not allowed to e-file." Did your e-file get rejected? What happened?
If it got rejected, tell us the rejection message so we can help you fix it and re-file.
Or if you somehow cannot e-file for some other reason we do not know about, your fee was not for e-filing. Your fee was for using the software to prepare your tax returns. The fee is the same whether you e-file or mail it in an envelope.
You can have a conversation about that with customer support.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
