If you do not have a tax liability of $341 or more (or the calculated credit which can be up to $1,000), then the credit will be reduced as it is a nonrefundable credit. This means, if you were already getting a full refund of everything you paid in, you would not be eligible for the credit.
You can see your tax liability on line 16. You may also have other non refundable credits that already reduced your tax liability.
TO see your 1040 select the following: Tools>>Tax Tools>>View Tax Summary>>Preview My 1040
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