Sorry ... you need to get a refund of the downloaded program you cannot use and then pay the totally separate online fee ... the downloaded activation code will not work on the online system.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Turbo Tax still has a Free Edition for very simple returns. But they are no longer participating in the IRS Free File website.
Start a Turbo Tax return here,
https://turbotax.intuit.com/personal-taxes/online
Or find another free offer at IRS Free File
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
