@KieraW88 Not sure what you mean when you say they are giving you "less refund." Any tax software has to follow all of the tax laws, so if you enter the same income and same information into any tax software you should get the same results. Maybe what you do not like is the fee that Jackson Hewitt is going to charge you. Your refund should be the same whether you use TurboTax, H & R Block, Jackson Hewitt, etc. etc. -- unless you entered something different into the software. But...we cannot tell you what you signed. Read your papers and see if you have to use them to file your return. Any way you cut it, you will have to repay the loan they gave you if you accepted the money.
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