@Lashavihonestly, I don’t think the tt customer service will have an answer for this,
I tried to make a credit karma money account year ago before them doing advances with TurboTax and I still got the same issue, last year I really wanted the advance so I called CK and they said they didn’t know why and that they would continue to look into it, a year later and they still don’t know why. It’s been about 4 years for me with this issue.
