@Betourne15 wrote:
Hello, I filed my tax return in 2021 on Intuit TurboTax. I never received any of my refund and I received a letter from the IRS that I was supposed to receive more money and NEVER received any refund from 2021.
I look at the tax return papers from 2021 and my bank account is incorrect. The IRS stated that if the account was wrong that it WOULD NEVER have gone through, and it would have returned back to Turbo Tax.
I thought this was a company that I could trust! Since I NEVER received my money in 2021 that I'm starting to wonder if I want to file my 2022 tax returns with Turbo Tax!
So, my question is WHERE IS MY MONEY and when will I RECEIVE it?
Thank You
Deanne Betourne
[email address removed]
TurboTax does not receive any kind of tax refund, federal or state.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
