If you purchased the 2022 software as a download from this TurboTax website you need to sign onto your download account using the exact same User ID you used to purchase the software - https://turbotax.intuit.com/personal-taxes/cd-download/
Sign onto your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads
Is your purchase of the download listed?
