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Get your taxes done using TurboTax
The child tax credit amount did not change after people began to file 2021 tax returns in 2022. The law that changed the amount of the child tax credit actually went into effect well ahead of the time people began to file 2021 returns. Many folks received "advance" child tax credit payments from July 2021 to December 2021, and then reconciled the amount of the advance payments against the balance they could still get on line 28 of their Form 1040's.
So.....if your child who was only 17 at the end 2021 did not get the CTC then it was for some other reason. Did you enter the child's Social Security number in My Info? When you were asked if the SSN was valid for employment did you say YES ? Did you say your child lived in the U.S. for at least six months in 2021?