@lorabye wrote:
I have been using Turbo Tax for so many years I've lost track. When I go on it says I did not do a 2021 return. I DID! I DID! Why is this happening to me?????????????? ALSO, I lost my credit card and had a new one issued so the one you have on file is incorrect. Somebody PLEASE HELP
AL
You have to sign onto your 2021 online account using the exact same user ID you used to create the 2021 online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2021 account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
To change or add a credit card to your TurboTax account -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
In the lower left corner of the Tax Home webpage, click on Intuit Account
Click on Payment Methods
Edit the credit card listed or click on Add Payment Method
