Get your taxes done using TurboTax
You have to sign onto your 2021 online account using the exact same user ID you used to create the 2021 online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2021 account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
When you land on the screen for the 2021 online return you will be asked to download the 2021 tax data file and to purchase and download one of the 2021 TurboTax desktop editions so that you can continue and file the 2021 return. A 2021 tax return can only be printed and mailed, it can no longer be e-filed using TurboTax.
This is the screen you will land on when you have signed onto your 2021 online account -
