@VolvoGirl Thank you! Amazingly, removing a thumb drive resolved the problem. I am deeply indebted to you for the suggestion!
This still does not reflect well on Intuit. I'm an R&D developer and have never run software of any kind that required a "return to original PC configuration" to work.
But that's not to distract from my main message to you: Thank you!!! Thank you!!! Thank you!!!
