What website did you use to purchase and download the 2020 TurboTax desktop software?
Did you go to this TurboTax website to purchase the 2020 software - https://turbotax.intuit.com/personal-taxes/past-years-products/
If you used the TurboTax website did you sign onto your download account to download the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads
