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Get your taxes done using TurboTax
If your e-file was rejected because someone else used your Social Security number, then you can still file your tax return, but you will have to print, sign and mail it instead of e-filing. The fee you paid to TurboTax was not a fee to e-file, it was a fee to prepare a tax return using the software. The fee is the same whether you e-file or file it in an envelope. So they are not going to refund you.
Print, sign and mail your tax return. The IRS will process your mailed return and sort out what happened with the other return that was filed by someone else. Do not expect quick results, though, since the IRS takes a long time to process mailed returns.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.