@BillWalsh wrote:
I used the online version. When I tried to do as instructed I had a problem. On the page I opened there were no options at the bottom .
If you log into the correct account, you should arrive at the Tax Home, or at least have a tab in the left column called "Tax Home" in order to get there. The Tax Home page should tell you if your efiled return was accepted or rejected, etc. Way down near the bottom of the Tax Home screen, as mentioned by DoninGA above, is a section "Your Tax Returns & Documents." If you're not seeing any of that information in that section, and if it's acting like it wants you to start a new tax return, then look to see if you have more than one account without realizing it.
Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
