Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Nov 19, 2020 8:40:00 PM

Error getting my credit score

Every time I log into the Turbo app, it says there’s an error getting my credit score and to try again. And in my credit score options area it says last updated November or 2019 and am a little confused. 

0 3 1081
1 Best answer
Level 15
Nov 20, 2020 5:42:11 AM

You can try uninstalling and reinstalling the app. 

 

Otherwise, you can try getting support on Turbo's Facebook or Twitter page.

 

Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

 

Twitter: https://twitter.com/intuitturbo

3 Replies
Level 15
Nov 20, 2020 5:42:11 AM

You can try uninstalling and reinstalling the app. 

 

Otherwise, you can try getting support on Turbo's Facebook or Twitter page.

 

Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

 

Twitter: https://twitter.com/intuitturbo

Level 15
Nov 20, 2020 10:33:13 AM

First, try logging directly into "Turbo" on the web.  https://turbo.intuit.com

 

Make sure your account name and password are working and that you can log into your account and see your information.  If that doesn't work, you need to call support.  If the web browser does work, then the smart device app has a problem.  Try deleting it, reinstalling, and do a fresh log in. 

Level 15
Nov 20, 2020 10:58:22 AM

I do not believe phone support is provided for Turbo, at least not according to what the Community Manager, @KatieH, has posted.