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New Member
posted Mar 26, 2021 9:19:13 AM

account setup

I'm trying to setup my account and your system says they don't have anything on record of me and will not let me setup my account. I know all the information I presented was correct. Please get back to me asap. 

 

 

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1 Replies
Intuit Alumni
Mar 26, 2021 12:46:28 PM

There are multiple ways that you can recover your account. You can use your username, email address, or phone number. Please see this TurboTax FAQ, Forgot your TurboTax Online User ID or password?

 

There is a chance that your account may be deactivated, if so, please contact us for further assistance, Customer support phone number - TurboTax