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New Member
posted Feb 25, 2025 9:48:08 AM

Why would it keep looping me through the education topic, claiming that I'm missing information when I can't figure out what information I'm missing?

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2 Replies
Expert Alumni
Feb 26, 2025 7:19:31 AM

Try these options to fix the issue you are having:

 

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If you are still having issues after trying these options, contact Customer Support by clicking the link below

 


 

Level 15
Feb 26, 2025 7:24:00 AM

You may have to delete the student and start over. Go through the entire education interview until you reach a screen titled "Your Education Expenses Summary".  Click delete next to the student's name.  You'll then get the "Your Education Expenses Summary" screen again.  Click the "Add a student" button.

Your student must have been previously entered as your dependent, in the personal info section.