Education Expenses Section shows as not started

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Go through the entire education interview until you reach a screen titled "Your Education Expenses Summary".  Click edit next to the student's name. That should take you to a screen “Here’s your Education Summary”. Click edit next to the section you want to change; tuition, most likely, in your case.

Details:

To enter your Form 1098-T information (even when TurboTax thinks it has already been entered and is showing $0), go through the entire education expenses section of your return until you reach the screen titled “Your Education Expenses Summary”, then follow these steps:

• Click Edit next to the student name.
• On the screen titled “Here’s your Education Summary”, click Edit beside Tuition.
• Enter the information from your Form 1098-T.

 

To go directly to the Education section of your return, use these steps:

• On the top row of the TurboTax online screen, click on Search (or for CD/downloaded TurboTax locate the search box in the upper right corner)
• This opens a box where you can type in “education” (be sure to enter exactly as shown here) and click the magnifying glass (or for CD/downloaded TurboTax, click Find)
• The search results will give you an option to “Jump to education”
• Click on the blue “Jump to education” link

Also see: https://ttlc.intuit.com/community/entering-importing/help/how-do-i-enter-form-1098-t/00/26336

I've already got to that page after going through the entire interview.  I'm able to edit and add the proper 1098-T for my kids' tuition. When I'm finished and hit "done" it shows that I haven't started the section even though I can go back and view the breakdown for tuition for each.  All of my other sections that I've stared show completed except that one.

I've tried clearing cache as well as download history. I've also tried another browser as well as another computer and they all tell me the same thing. All show the education expenses section as "not started" even though I've entered all the appropriate info as well as the 1098-T forms.