1098-E after refinancing with another company

Hi so I received my 1098-E with a 13.6k difference between what they claim I have for interest paid and what I calculated from my bills. I have called and asked for a corrected form several times. This last time, the customer service woman told me that it was because the loans were refinanced and included the consolidation loans. Well the only written documentation I recieved stated that about $140 was paid by the new lender, the lady just kept saying the same thing over and over again. Not at all helpful. I told her that if I submit information that I know is incorrect that I am at fault. Do I have to now report this to the IRS? There is zero written documentation that could even explain how the number jumped so drastically, and the bank would not give me any additional written information.