How do I request a refund for my TurboTax product?

Learn more about if you qualify for a refund and instructions on how to request your refund.

TurboTax Online or Mobile

TurboTax Online can be used at no cost up until the point that you submit payment. Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected.

Submitting payment reflects your satisfaction with TurboTax Online preparation of your taxes, and is non-refundable.

Here are three scenarios where a refund would be warranted: 

• You accidentally selected and paid for the wrong state.
• You are seeing duplicate charges.
• The product has a known defect that can't be fixed by moving to TurboTax Desktop or that occurs before a filing deadline.

Note: If you made a purchase through an app store (such as Google Play or Apple's App Store), you'll need to request a refund directly through the same app store.

TurboTax Desktop

Only purchases of TurboTax Desktop made directly through TurboTax (including TurboTax Advantage) or through one of our authorized retailers/resellers qualify for our 60-day money-back guarantee.

Requesting a refund for a TurboTax product

If you believe that you qualify for a refund based on the above criteria, you can request a refund through your Intuit account.

Note: Refunds will not cancel your subscription. If you wish to cancel your TurboTax Advantage Subscriptions, please follow the instructions here.

1. Sign in to your Intuit account.
2. Select Products & billing.
3. Under Your products, find and select Want to request a refund? Request or track a refund.
4. Chose if you purchased your product directly from Intuit or from one of our authorized retailers/resellers.
5. Fill out the Intuit Refund Request form.

Alternatively, you may submit your information in the below Intuit Refund Request form.

Note: If you bought your product directly from Intuit, you may need to follow the instructions above in order to find the associated charge.

What to expect next after you submit your refund request

Once your refund request is submitted, we'll review your request. Details about the status of your refund will be sent by email within three business days.