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Level 1
posted Mar 25, 2025 10:40:45 AM

Schedule E showing incorrect total on Step by Step

I have a rental property where I take a loss, and some oil and gas royalties with income.  The rental property loss is not deductible.  Last year the total amount for Rental Properties and Royalties (Sch E) on the Step by Step page showed the positive number from the income which is what gets reported.  This year it is showing the net even though there is no deduction as the losses are zeroed out.  It appears to be correct on schedule 1.  Not sure if there is a different place to report a bug? 

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1 Replies
Expert Alumni
Mar 25, 2025 12:44:24 PM

If you would like to send us a “diagnostic” file that has your “numbers” but not your personal information it would help.  If you would like to do this, here are the instructions:  (Don't forget to give us the state)

 

TurboTax Online:

Open your return -Go to the menu panel on the left side of your return and select Tax Tools. 

  1. Then select Tools below Tax Tools. 
  2. A window will pop up which says Tools Center.  
  3. On this screen, select Share my file with Agent. 
  4. You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number. 
  5. Reply to this thread with your Token number and your state. This will allow us to open a copy of your return without seeing any personal information.  

TurboTax Desktop:

If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:

  1. Click on Online in the top left menu of TurboTax CD/Download for Windows
  2. Select 'Send Tax File to Agent'
  3. Write down or send an image of your token number and state then place in this issue.
  4. We can then review your exact scenario for a solution.
  5. Please also tell us any states included in the return. This is necessary for us to view the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.