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New Member
posted Jul 5, 2020 7:51:12 AM

Product Refund

I purchase Business edition for our HOA; I cannot download the product because I only have a Mac.  I have tried calling but I get the message I need to pay $35 to speak to someone.  My credit card was already charged for the Business product - how do I get assistance for a TurboTax product refund?

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1 Replies
Level 15
Jul 5, 2020 7:54:12 AM

Contact customer support Monday.  Do not enter that you are using the free version.

 

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

(Note that phone support is for paying customers only. There is no phone support for Free Customers.)

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number