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New Member
posted May 21, 2020 7:16:15 PM

Why cant I find my refund

0 5 842
5 Replies
Level 15
May 22, 2020 6:43:17 AM

How long ago was your e-file accepted? 

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds. 

 

Your federal refund amount is on line 20 of your Form 1040

 

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Returning Member
Apr 5, 2021 1:46:09 PM

I filed my return march 2nd and got this screen yet it still says they cant find my return

Expert Alumni
Apr 5, 2021 3:40:39 PM

Have you checked with TurboTax and IRS tools? If not, please do so by clicking here:  TurboTax and IRS

 

You might need to call the IRS since it's been more than 21 days.  Please contact https://www.irs.gov/help/telephone-assistance  or IRS.

 

Please also read this: 

 

It is also possible that you owed IRS and they took your refund to offset the debt.  I will suggest you contact the Treasury Offset Program at 800-304-3107 to find out.  If this does not apply to you , call the IRS Taxpayer Advocate Service at 1-877-777-4778.  

 

Here are the possible reasons when the offset is taken:

  • Past due child support;
  • Debts owed to a federal agency;
  • Unemployment debts owed to the state;
  • Past due federal student loans;
  • Unpaid state income tax.

For more information, see RefundOffset

Returning Member
Apr 5, 2021 3:51:15 PM

I didn't owe anything like that. Also I never even got a confirmation email from you guys saying you avcepted my return

Intuit Alumni
Apr 6, 2021 10:02:21 AM

Please visit the TurboTax Help article below for information on how to check your e-file status to ensure your return was transmitted to the IRS. Click here for possible reasons why there is no record of your return at Where's My Refund?.

 

How do I check my e-file status? - TurboTax