"why am I being charged a refund processing fee when I'm not getting a refund?"

The Refund Processing Service lets you deduct your TurboTax fees from your federal tax refund. It comes in handy if you don't have a credit or debit card to pay your TurboTax fees.

Here's how to remove the Refund Processing Service before you e-file:

1. Sign in to your online return, if you're not already signed in.
2. Click File in the upper right corner and proceed to the Just one more step screen.
3. On this screen, click the first Revisit link (next to You've chosen to deduct your TurboTax fees from your federal refund).
4. Click View Payment Options on the next screen, and then select Pay with credit card on the screen after that.
5. Complete payment by entering your credit or debit card information.
6. Continue to the Just one more step screen to make sure the Refund Processing Service has been removed. Step 1 should now show that you paid with your credit or debit card