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posted Aug 29, 2025 1:01:30 PM

What does direct deposit failure mean?

I seen that Intuit had a direct debit failure to my account and I'm trying to get in contact with customer service to see what it was about

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1 Replies
Level 15
Aug 29, 2025 1:19:29 PM

I think that's because Intuit tried to take the Turbo Tax fees out of your bank account.  Were the fees suppose to come out of your refund?  You should have got some emails before about the fees.   Check your email junk or spam folder.  

 

If the IRS is taking too long to send your refund they will ask you to pay the fees, see step 3 under What happens if the IRS reduces my refund......
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313


If you don't pay they will automatically debit your bank account. Then when the IRS does send your refund they won't take the fees out again. See How do you justify debiting my account?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102