It means the amended return has been sent to a human for a review/examination. All you can do is wait ... they will either process the return OR you will get a letter to respond to.
@Critter Mine has been in this state for 12 months. Is this possible/normal?
No that is not normal ... are you sure you successfully efiled it ? If yes then contact your state to see what is happening ...
If you efiled, does the state return status show up in this tool?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If it was accepted, then here's how to track the state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
@Critter : below is an extract from my transcript. The IRS did not process my foreign tax credit and this resulted in additional tax be assessed; interest and penalties were added, too. I submitted a letter explaining the discrepancy in May this year.
To date, I have not been able to get an update and nothing has changed. Any advice as to how I can proceed?
Only the IRS controls when and if a tax refund is Approved and Sent.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate