Turbotax not responding

Using a MacBook Pro. Now and then I have to force quit TT because it is "not responding." I have managed to finish my taxes despite this issue. I would like to file my taxes now, but I cannot print the recommended forms. TT continues to "not respond" and I must force quit. I won't try to file my taxes until I can print a copy for my files. PLEASE ADVISE.

Thank you.

733

Expert Alumni

Feb 26, 2024 6:44:05 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

New Member

Mar 17, 2024 9:18:01 AM

Hi,

I'm experiencing the same with my Macbook Air M2. After I clicked print, the app just became unresponsive. I've tried before I filed and after. Can you please advise on how I can save a copy of my tax return.

Thanks,

Expert Alumni

Mar 17, 2024 9:22:40 AM

It's always a good idea to make a backup copy of your tax data file, in case you lose the original or it gets corrupted. Here's how:

In TurboTax, open the tax return you wish to back up.
From the File menu, select Save As (Windows) or Save (Mac).
Browse to where you want to save your backup.
In the File name field, enter a name that will distinguish it from the original (for example, incorporate Backup or Copy in the file name).
Select Save and then close TurboTax.
Now reopen TurboTax and open the backup you just made. It should open without incident, but if you get an error or it won't open, delete it and repeat these steps to make a new backup.
Finally, whenever you make changes to the original, repeat these steps to ensure that both files are synchronized.

See below

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Turbotax not responding