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Returning Member
posted Jan 12, 2025 6:14:22 PM

TT24 Win - "Couldn't Download-Network Issue"

Trying to download TT Desktop 24 for Windows and remembering why I always ordered CDs.  It keeps stopping after 5-10% with the message "Couldn't download-network error."  I download other files of various types all the time and never have this issue.  Anyone else have this issue or have suggestions?  (Running Win 10 and speedtest shows i'm getting a little over 5mbps download at the moment) 

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2 Replies
Returning Member
Jan 12, 2025 6:15:16 PM

(sorry, posted in wrong place.) 

Expert Alumni
Jan 13, 2025 12:59:47 PM

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

  1. Type "environment" in the windows search bar. 
  2. This will bring up "Edit the System Environment Variables" as a match. 
  3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
  4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
  5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
  6. Click on each, then click on the "Edit..." pushbutton. 
  7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
  8. This folder must, of course, exist for this step to work properly. 
  9. OK out of all the dialog boxes and retry the install.     
  10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.