I am in the same boat! I have never went through any of this!
My DD is today the 26th as well. I haven't received it yet although it is only 9am EST here. My return isn't very big but I elected to have my fees taken out of my return. The sptg website is saying it doesn't recognize an account with my info and social security number I provided and I know everything was correct. So idk if it's bc they aren't open for business yet or what
I have used TT since 2015 and this is the first time this has ever happened. I have been reading a lot about this happening this year. Most people are getting theirs days after they are supposed to. If this is what I have to look forward to, I will not be using them again.
Did you pay for the early refund? if you did its going through a third party bank first
It could be that Sbtpg isn't the one they used for you. There is another bank but I'm not sure what the name is.
Everywhere I search it says turbo tax uses stpg. I checked Santa Barbara too and not getting any recognition there either.
I did but since they didn't produce it early I'm supposed to be getting that fee returned. I opted to have my tax fees taken out of my return tho
Yea so from what I been reading is that since we opt for the early refund it was sent to a whole different bank.
You’re not alone, my date is also today and I have nothing yet. I did not get the 5 days early option but I did ask for the fee to be taken out of it. This is the first I have experienced this with TT. Weird
This is the 1st time for me too. Sbtpg is saying they sent it and my bank is says they have not got it.
So I literally just got an email from turbo tax saying that my federal refund was on its way and should be in my account by the end of day tom. When I clicked the link it said refund received 2-21. A little confused but idk if that's a good sign or...? I'm confused lol
Mind you I'm already holding for a rep at stpg I've already been holding for an hour!
I got my You refund is on the way message yesterday. But it still has not been sent to my bank.