Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Jan 28, 2020 3:42:34 PM

Temporary ard

I got a email saying my refund advance has been deposited but i never got the email to set up temporary card. What do i do

0 5 1097
5 Replies
Intuit Alumni
Jan 29, 2020 10:35:41 AM
New Member
Jan 29, 2020 6:11:59 PM

When I'm signing in to set up online acct it's asking me for the turbo card number. What do I do?

Intuit Alumni
Jan 29, 2020 6:23:12 PM

You should receive an email with instructions on how to create your online account. If you can’t find it, check your junk mail folder. The sender will be turboprepaidcard@email.turboprepaidcard.intuit.com. If you cannot locate it after checking your junk mail folder, or are having trouble creating an account, or logging into your Turbo Prepaid Card online account, call us toll-free (888) 285-4169.

Level 1
Jan 31, 2020 6:36:16 AM

This is the same issue I am having. I cannot access my temporary number without logging into my account, however I am unable to set up an account with the card number. Called and reached a foreign entity who told me they cannot help me at all and nothing they can do. Seems like I got scammed. 

Intuit Alumni
Feb 4, 2020 8:06:34 PM

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com.