Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Aug 19, 2020 9:19:02 AM

Taxes

in March I did the process of my taxes and they were accepted. it's August and I still haven't received the check. on the IRS website it tells me that it is still in process. What I can do?

0 5 729
1 Best answer
Level 15
Aug 19, 2020 9:23:18 AM

Unfortunately, only the IRS can help you.  You can contact the IRS.  The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

5 Replies
Level 15
Aug 19, 2020 9:23:18 AM

Unfortunately, only the IRS can help you.  You can contact the IRS.  The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

Returning Member
Aug 19, 2020 9:33:41 AM

I’m from Argentina. How can I do for calling ?? What number? Thanks

Level 15
Aug 19, 2020 9:35:39 AM


@Danacebadera  wrote:

I’m from Argentina. How can I do for calling ?? What number? Thanks


If you have a US phone number for a callback -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

 

If you do not have a US phone number for a callback -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Aug 19, 2020 9:49:30 AM

If you were due a tax refund you can check the IRS website for federal tax refunds - https://www.irs.gov/refunds

 

If you owed taxes and there is no indication that the IRS has received your payment, then you can call the IRS for this or any other issue at this phone number for international taxpayers -

 

The International Call Center is operational Monday through Friday, from 6:00 a.m. to 11:00 p.m. (Eastern Time):
Tel: 267-941-1000 (not toll-free)
Fax: 267-941-1055

 

Individual taxpayers located outside the U.S. may also contact the IRS by mail at:

            Internal Revenue Service
            International Accounts
            Philadelphia, PA 19255-0725

 

International Taxpayer Advocate:
To request Taxpayer Advocate assistance, call the Taxpayer Advocate Service toll-free number at 1-877-777-4778, or refer to 
Contact a Local Taxpayer Advocate (LTA) in Caribbean US Territories (Puerto Rico & US Virgin Islands) and International or Contact a Local Taxpayer Advocate (LTA) in Hawaii & Pacific US Territories (Guam, American Samoa and the Northern Mariana Islands).

Level 2
Dec 23, 2020 8:31:06 PM

Deposit 670 to my chime a