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Returning Member
posted Feb 26, 2020 6:26:14 AM

Taxes

Irs said my refund was sent on the 24th but I haven’t gotten my direct deposit. It says wait until the 29th before I call in but I don’t see a pending deposit.

0 4 628
4 Replies
Returning Member
Feb 26, 2020 6:43:55 AM

Yes I didn’t get mines either. The IRS told me that TurboTax have my money because they are taking their funds first and then going to send the remaining. But my bank have no pending deposits and they said deposits come into the acct right away. So idk!!!

Level 15
Feb 26, 2020 6:45:50 AM


@DriaDria wrote:

Yes I didn’t get mines either. The IRS told me that TurboTax have my money because they are taking their funds first and then going to send the remaining. But my bank have no pending deposits and they said deposits come into the acct right away. So idk!!!


If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

 

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

 

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

New Member
Feb 26, 2020 9:14:22 AM

Im having the same issue. How long does this usually take?

New Member
Feb 26, 2020 5:00:06 PM

Mine is saying the same things. I looked them up and the reviews arent good at all, so I'm going to call them tomorrow.