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New Member
posted Aug 1, 2019 5:54:42 PM

Tax refund

Iris refund advised my refund was sent to my bank acct two days ago but not received. Has TurboTax received it first and then to my bank account. Thanks

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4 Replies
Level 15
Aug 1, 2019 9:40:48 PM

Two days ago?  You must have missed the part of the IRS message that tells you to allow at least five days for the deposit to post.  If you are having the third party bank extract your TurboTax fees that takes some extra time.

 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Returning Member
Aug 2, 2019 12:40:40 AM

where is my refund my 2015 federal tax refund check it day track it but if not telling me nothing

Returning Member
Aug 2, 2019 12:43:10 AM

where is my refund my 2015 federal tax refund check it day track it but if not telling me nothing

Level 15
Aug 2, 2019 6:51:52 AM

@taylayk The IRS site will not display information about a refund for a late-filed 2015 tax return.  Unless you had an extension for filing for 2015, it is too late for you to get the refund, even if one was shown on the tax return form.  Did you request an extension for that 2015 return back in 2016 before the April filing deadline?  If you did not do that, you have forfeited your 2015 refund.