Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 3
posted Jun 7, 2019 4:33:31 PM

TAX REFUND 2018 2019 please help

I filed 1/15/19 and was accepted 1/16/19 - i had a status bar at first but i checked today 1/30/19 and the bar is gone . 


This is what it reads 


We cannot provide any information about your refund.

If you electronically filed a complete and accurate tax return you should receive your refund in about 21 days from the received date. If you mailed your return please allow 6 weeks.

Please read the following information related to your tax situation:
If you have questions or need additional information, please have the following on hand when you call: 

0 58 6218
1 Best answer
New Member
Jun 7, 2019 4:33:47 PM

If you claimed eic or any other child tax credit,  it will stay like that until after 2-15-19. Paths Act keeps government from issuing refunds until after that date. Saying estimated deposit date is week of 2-27-19. 

24 Replies
New Member
Jun 7, 2019 4:33:33 PM

Have u received it

New Member
Jun 7, 2019 4:33:36 PM

i still can not get any information

New Member
Jun 7, 2019 4:33:37 PM

Going through the same situation! I filed jan28 and still don’t show anything

Returning Member
Jun 7, 2019 4:33:39 PM

filed on the 4th accepted the 5th no ddd date ..just this tax topic information code

New Member
Jun 7, 2019 4:33:39 PM

I had also received the message were the could not provide any information about my return what happened is they sent out a letter to verify that it was you who filed and it will mailed to address on your return.

New Member
Jun 7, 2019 4:33:41 PM

You will either receive a letter with 5071C or 4883C which is sent out about 10 to 15 days after your return was accepted

Returning Member
Jun 7, 2019 4:33:41 PM

Nah this some hoax ..I filed last year and got my taxes within 5 days ..next year I wont be utilizing anyone's software systems ..we pay for them to prepare ..Then in fine print the tell you there no responsible for anything that happens to your return ..However ..you was glad to take my $99.98 for the use of software .. countries hone to shit

New Member
Jun 7, 2019 4:33:43 PM

I'm not sure why I need to pay when you cant help me get my refund out of processing no one has answers just that it's not available if it's not available then I shouldn't have to pay

New Member
Jun 7, 2019 4:33:44 PM

I tell you what I won't be paying for the expert help next year.i may say forget it and file exempt and owe they a@$ this to much Hassel

New Member
Jun 7, 2019 4:33:46 PM

I've never had a problem last year or tear before with turbo tax but for whatever reason this year it dropped the ball. I will be doing HR block

New Member
Jun 7, 2019 4:33:47 PM

If you claimed eic or any other child tax credit,  it will stay like that until after 2-15-19. Paths Act keeps government from issuing refunds until after that date. Saying estimated deposit date is week of 2-27-19. 

Level 3
Jun 7, 2019 4:33:47 PM

Thank you , that reminds me i did receive my refund late February for the same reason last year

New Member
Jun 7, 2019 4:33:49 PM

I got mine last year on the 22nd of February. With kids and credits.

New Member
Jun 7, 2019 4:33:50 PM

Soooo...I have been getting this same message for like three weeks, and I don’t have kids and I filed single. What do you think the issue is?

New Member
Jun 7, 2019 4:33:52 PM

That's what I'm wondering I claimed a dependent I filed on the 17th of January and it was accepted right away now the bar is gone and no payment date other people I've talked to already got a date and filed after me

Level 3
Jun 7, 2019 4:33:53 PM

EIC and ACTC filers need to wait until after mid feb to see a refund date . those filers are mainly ones who filed dependants

New Member
Jun 7, 2019 4:33:54 PM

Okay cool yeah I wasn't sure

New Member
Jun 7, 2019 4:33:55 PM

Last year I got mines 02/13 claiming both credits. Hopefully we see an update or our money tomorrow

Level 3
Jun 7, 2019 4:33:57 PM

Dlogan1996 - did anything change for you today ?

New Member
Jun 7, 2019 4:33:58 PM

Same here got accepted and my bars went away and i have the path message. I just want an update its been since the 22nd.

New Member
Jun 7, 2019 4:33:58 PM

@angelfranco21 I put my info into wmr and it said it’s ‘temporarily unavailable’ whatever that means lol just waiting patiently

New Member
Jun 7, 2019 4:34:00 PM

Update! It now says “We have received your tax  return and it is now being processed”

New Member
Jun 7, 2019 4:34:00 PM

Still nothing for me.

Level 3
Jun 7, 2019 4:34:03 PM

Same for me @dlogan1996 finally something different