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New Member
posted Feb 2, 2026 4:49:55 PM

Tax document

Quick question is there any reason for when I try and click on documents to pull my w-2 from turbo tax it keeps saying unable to download please try in a few minutes. I don’t know what to do I didn’t get a paper copy of my tax’s this year and I remember downloading it from here last year with no issue

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3 Replies
Employee Tax Expert
Feb 2, 2026 4:53:00 PM

You are trying to import your W-2, so follow the instructions below.   You go to the W-2 entry section to import or manually enter your W-2.

 

How do I import or enter my W-2?

New Member
Feb 2, 2026 5:02:25 PM

Well dawn as I stated already I tried to download and copy it straight from turbo tax documents but it says it won’t download try again in a few minutes. I don’t have the physical w-2 only see the one on turbo tax and it won’t worl

Employee Tax Expert
Feb 2, 2026 5:41:51 PM

TurboTax does not have your W-2 unless you enter it or import it; it does not automatically go to your Documents folder.    You can only import it if your employer is a participating partner, not everyone can import their W-2 forms.   Even if your employer is a partner, you still need a few pieces of information from the W-2 to import it successfully.    See below.

 

There are a few ways you can add your W-2 to your tax return in TurboTax:

  • Import it instantly from your employer, see below.  
  • Upload it from your computer
  • Snap a photo of it with your phone
  • Type it in manually

To import your W-2:

We need the Box 1 amount from your W-2 or the year-to-date (YTD) gross income from your year-end pay stub.   In some cases, we may need the Box d Control Number from your W-2, but only if your payroll provider requires it.    3 steps to import a w2 into TurboTaxOnline

 

You should get a copy of your w2 from your employer and enter it manually if you can't import it.