Are there X's as part of the number? If so, yes, this is likely a security reason.
No - the routing number should be 011000138 and it is showing as 11000138- it is missing a digit. The rest of the sequence is right and the account number is right. It is a BOA routing number. Last year the entire number printed on my return. I won't efile till I have this straightened out but unfortunately I paid.
Ok, go back in and change your direct deposit info. When you get to that area, select "Other refund options". There you will have the option to update your bank account information.
I've done that several times- it gives me the option of Credit Karma or Direct Deposit - I choose DD and then fill out the info correctly and it doesn't solve the problem. I think it's a glitch in the system. Are there bugs that Turbo is still working on?
No, you should be able to do this.
You can try these steps to resolve if you are using the online version:
That did not work. I used a different browser. I had already cleared the cache and cookies on first browser. The routing number is just missing the first 0 - otherwise it is correct. Is it a security measure on the printed return. Does Turbo convey DD info separately?
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service