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New Member
posted Mar 29, 2025 11:35:22 AM

Return lost om my computer or did it not "save"?

How do I find the Turbotax work I was working on?

How do I save my work if I want to come back later?

 

W-2, 1099s and charitable contributions entered and I stopped to take a break. I closed out of the desktop version, Now I cannot find my file. When I open turbotax 2024, it wants me to register again.  There is no option to "continue" my taxes.

 

More background - Before I x'ed out of TurboTax, I went to the file menu and clicked "Save as". I renamed the file to add the rest of my first name to my initial. 

 

 

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3 Replies
Expert Alumni
Mar 29, 2025 11:49:42 AM

You can type .tax in the Windows search if you have Windows and it should find the data file.

New Member
Mar 29, 2025 3:43:00 PM

Searching using ".tax "did not locate my 2024 information that I had entered.  It found other information on my computer from past years.  I believe I did not save it. I will run a simple exercise when I begin making my initial entries again. I will practice saving the information before I load too much and make the same mistake.

 

Thanks for the reply.

Expert Alumni
Mar 30, 2025 5:31:04 PM

Make sure you are using the correct TurboTax account. It is very easy to log in to the wrong account if you have multiple.

 

If you used TurboTax Online and had multiple accounts you may be logged into the wrong account.

 

If you are having issues with your user ID or password, you can do the following:

  1. Go to the sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
    • If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose the method you prefer.
  3. Enter the verification code we sent, or follow the instructions in the message. We may ask you for more info to make sure it’s really you.
  4. When prompted, reset your password or select Skip.

If you’re still unable to recover your account, select Sign in a different way.

 

This article discusses the Windows issues and how to resolve them. Troubleshooting TurboTax Desktop Issues It may help you.

 

You can talk to a person at Contact TurboTax Support. 

 

 

Click here for How do I view, download, or print a prior-year tax return?

 

Click here for What if I forgot my user ID or password?